I have let Samantha answer the phone a few times recently. When I heard her the other day say, "WHOISIT?" I used the opportunity to correct her when she was done. I explained that it was far more polite to say, "May I please ask who is calling?".

She looked at me like I was insane. "Mom," she said, rolling her eyes, "that's not really on my schedule."

I told her she needed to update her schedule or quit answering the phone. And then I told her to quit eavesdropping on work conversations with project managers.

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